Earning your letters

The story you are about to read is true. The names have not been changed due to I don't remember what her name was:

One of the jobs I've had in my lifetime was working in order entry for QVC ( a cable-shopping network).

                                                       I know. He looks nothing like me.

This elderly woman calls in one day. (Note this was over ten years ago. I  can tell this story now as the changes of her being alive to see this story in print or have any internet skills are pretty slim.) I don't remember what she ordered but, I do remember that she was paying by check. I gave her the address for QVC so she could send her payment. The woman at this point says to me "I know this is going to sound stupid but, how do you make a Q?" Of course I'm not allowed to make any smart alec remarks like "Well one day it's sure to be the letter on Sesame Street." So I do my best to describe how to make the letter Q." Her excuse was " It’s one of those letters you rarely use. So I described to her how to make a "q".    In retrospect I should have told her "LOOK AT THE TV SCREEN!"